Refund policy

At 787 Hobby House, we want you to shop with confidence. Please review our return policy below before making a purchase.

Returns:

• Returns are accepted within 14 days of delivery.

• Items must be unused, unopened, and in the same condition as received.

• All original packaging must be included.

⚠️ Opened items, damaged packaging, or altered products are not eligible for return.

Non-Returnable Items:

The following items are final sale and cannot be returned or refunded:

• Trading cards (raw or graded)

• Collectible Figures/Models with opened or damaged boxes after delivery

• Clearance or sale items

• Digital products or gift cards

Due to the collectible nature of these items, all sales are considered final once opened.

Exchanges:

• Exchanges are only accepted for damaged or incorrect items.

• If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of:

  • The item received

  • The packaging

  • The shipping label

• Failure to provide photos within this timeframe may result in denial of the claim.

• Approved claims will receive either:

  • A replacement (if available), or

  • A refund to the original payment method

Refunds:

• Once your return is received and inspected, we will notify you of approval or rejection.

• Approved refunds will be issued to your original payment method only within 5–7 business days.

• Original shipping costs are non-refundable.

• Refunds will not be issued for buyer’s remorse, price changes, or market fluctuations.

Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to our error.

• We recommend using a tracked and insured shipping method, as we are not responsible for lost return packages.

How to Start a Return:

To initiate a return, please contact us at:

📧 787cardsandcollectibles@gmail.com

Include:

• Order number

• Reason for return

• Photos (if applicable)

Unauthorized returns will not be accepted.

Condition Disclaimer:

We take great care in accurately describing and photographing all items. Minor factory imperfections, shelf wear, or manufacturer defects may occur and do not qualify as damage.

For trading cards:

• Centering, surface marks, edges, and corners are subjective

• Raw cards are not guaranteed to grade at any specific level

Chargebacks & Payment Disputes

Customers are encouraged to contact us first to resolve any issues.
Initiating a chargeback without contacting us may result in account restrictions and denial of future purchases.